Frequently Asked Questions

Everything you need to know about shopping with Mountain House.

What is the standard shipping timeframe?

We offer standard shipping which typically takes 3-5 business days within the continental United States. Expedited options are available at checkout.

How do I process a return or exchange?

We accept returns and exchanges within 30 days of purchase. Items must be in original condition with tags attached. Visit our Return Portal to generate a prepaid shipping label.

How do I know which size to order?

Each product page features a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for a more comfortable fit.

Are your materials sustainably sourced?

At Mountain House, we prioritize ethical fashion. Many of our collections use organic cotton and recycled polyester to minimize our environmental footprint.

Can I track my order once it has shipped?

Yes, once your order leaves our warehouse, you will receive an email confirmation containing a tracking number and a link to monitor your delivery status.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans through Klarna or Afterpay.